Refund policy

Last Updated: July 30, 2026

At DormaNova, we are committed to providing high-quality sleep and wellness products. As our products are currently sold and fulfilled through Amazon, all returns, refunds, and exchanges are handled in accordance with Amazon's policies.

Returns

All purchases made through Amazon are subject to Amazon's return policy and eligibility requirements. If you wish to return a product, you can initiate the return directly through your Amazon account.

Refunds

Once your returned item is received and processed by Amazon, any eligible refund will be issued according to Amazon's refund policy and payment processing timelines.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact Amazon Customer Service through your Amazon account for assistance. Amazon will review your request and provide support based on their policies.

Customer Support

For questions related to an existing order, including shipping, returns, refunds, or exchanges, please refer to your Amazon order details or contact Amazon Customer Service directly.

For general questions about DormaNova or our products, you're welcome to contact us through our Contact page, and we'll be happy to assist you.

Future Policy Updates

We are currently fulfilling all orders through Amazon. As DormaNova grows and introduces direct purchasing through our website, this Return & Refund Policy will be updated to reflect our own return, exchange, and refund procedures.

Thank you for choosing DormaNova. We appreciate your trust and look forward to helping you Sleep Better. Live Better.